Legal
Privacy policy
What we collect, why, who else sees it, and how to get it back or get rid of it.
Last revised
Who this covers
Next Collective Pty Ltd (ACN 636 921 429), trading as Next Fragrance, is responsible for the personal information described here.
This policy applies when you browse this website, buy from us online or in store, visit our store or a market stall, subscribe to our emails or SMS, enter a competition, leave a review, or contact us for help.
We handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where you are in the United Kingdom or the European Union, we also handle it in line with the UK and EU General Data Protection Regulation.
What we collect
Who you are
- Name
- Email address
- Phone number
- Billing and delivery address
- Date of birth, only if you give it to us
- Account login details
What you bought
- Order history and order value
- Which products and sizes
- Which payment method was used
- Returns and refunds
We never see or store your full card number. Payments are processed by Shopify Payments, PayPal and Afterpay, each of which handles card data under its own privacy terms.
How you hear from us
- Whether you are subscribed to email or SMS
- Whether you opened or clicked an email
- Items left in a cart
- Reviews you submit, through Okendo
We use Klaviyo to send and automate email and SMS.
How you use the site
Cookies and similar technologies collect your IP address, approximate location, device and browser, the pages you view, how long you stay, the site that referred you, and what you put in your cart.
The tools that do this are Shopify's own analytics, Google Analytics and the Meta Pixel. That is the complete list. If we add another, this page changes before it goes live.
In store
At our Westfield Marion store and at market and event stalls we may collect your email at the counter, a loyalty or QR code sign-up, a competition entry, and the transaction itself through our point of sale system.
Our retail locations use CCTV for safety and security. Footage is recorded and retained for security monitoring, fraud prevention and investigating incidents, and is only accessed for those reasons.
Why we collect it
To do the things you would expect:
- Process, pack and deliver your order
- Answer your questions and handle returns
- Keep your account and order history working
- Send you marketing, where you have opted in
- Measure which of our ads and pages actually work
- Detect and prevent fraud, and keep our store safe
- Meet our tax, consumer law and record-keeping obligations
Where the GDPR applies to you, our lawful bases are performing our contract with you (orders and support), your consent (marketing and non-essential cookies), our legitimate interests (fraud prevention, security, improving the store) and legal obligation (tax and consumer law records).
Marketing, and how to stop it
If you opt in, we send new releases, restocks, offers, cart reminders, review requests and programme updates.
Unsubscribe from any email using the link at the bottom of it, reply STOP to an SMS, or email support@nextfragrance.com and we will do it for you. Unsubscribing does not affect an order already placed.
Where your information goes
We sell to customers in New Zealand, the United States, the United Kingdom and the European Union, and several of the providers above are based overseas, so your information may be stored or processed outside Australia, including in the United States and the European Union.
Where we transfer personal information overseas, we take reasonable steps to ensure it stays protected to the standard the Australian Privacy Principles and, where relevant, the GDPR require.
How we protect it
Our store runs on Shopify's hosted, encrypted infrastructure. Payments are encrypted and handled by the payment provider. Access to customer data is limited to staff who need it, and our retail locations are monitored by CCTV.
No system is perfectly secure and we will not pretend ours is. If a breach ever affects your information in a way likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.
How long we keep it
Only as long as we need it: to fulfil and support your orders, to meet tax and consumer law record-keeping obligations, and to resolve disputes. Order and tax records are generally kept for seven years, as Australian tax law requires. Marketing data is deleted when you unsubscribe and ask us to remove it.
Your rights
Everyone
You can ask us for a copy of the personal information we hold about you, ask us to correct it if it is wrong, and ask us to delete it. Email support@nextfragrance.com and we will respond within 30 days. We may need to verify who you are first.
United Kingdom and European Union
In addition, you may object to or restrict how we process your information, ask for it in a portable format, withdraw consent at any time, and complain to your local supervisory authority.
United States
Where your state's law gives you them, you may request access to the information we have collected, request deletion, ask what we share and with whom, and opt out of targeted advertising. We do not sell personal information as those laws define it.
Children
This site is not directed at children under 16 and we do not knowingly collect their personal information. If you are under 16, a parent or guardian needs to hold the account and place the order.
If you believe a child has given us personal information, email support@nextfragrance.com and we will delete it.
Complaints
If you think we have mishandled your personal information, email support@nextfragrance.com first. We will investigate and respond within 30 days.
If you are not satisfied with our response, Australian customers can complain to the Office of the Australian Information Commissioner at oaic.gov.au. UK and EU customers can complain to their own supervisory authority.
Changes to this policy
We update this policy when what we do changes. The date at the top is the date it last changed. Where a change materially affects how we use your information, we will tell subscribers by email rather than quietly editing the page.
How to contact us
Email is the fastest way to reach us and it reaches a person, not a queue: support@nextfragrance.com.
- Next Fragrance, a business of Next Collective Pty Ltd (ACN 636 921 429)
- 297 Diagonal Rd
- Oaklands Park SA 5046
- Australia